It can be a lot of effort to change your IT support provider, especially if you feel like you don’t have the time to look for another one right now.
It is why you might be willing to put up some slow responses here and there and deal with a bit of incompetency in adapting to your growing needs as a business.
But are these deal-breakers when it comes to your partnership with your IT support provider? In other words, how do you know when it is time to shift to another IT provider? Here are some tell-tale signs that show you that it’s time to make the switch!
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They Are Unable To Adapt To Your Growing Needs
As time goes by, it is unavoidable for your organization to expand and grow. In such a case, your IT solutions provider needs to offer scalable services to deal with your changing needs. Unfortunately, this is not possible for every IT support provider out there. There might come a time when your organization is too big for your IT provider to handle everything.
When do you know that your IT provider is not able to adapt to your changing needs? Well, here are some questions that you can ask yourself to decide whether it’s time to make the switch or not:
- Is my IT provider unable to keep up with support tickets?
- Does my staff have less-than-ideal confidence with my IT provider?
- Is my IT provider unable to look at things from a broad perspective?
If your answer is yes to the least of the above questions, then it might be time for you to look for another IT support provider.
They Focus Too Much On The Contract
Okay, so we all have come across that support provider who focuses too much on the contract. If your provider is solely interested in providing you with services covered in the warranty and not a whit more, it would be safe for you to assume that they do not care about your business. All they care about is the income that you bring every month.
You need to build a relationship with your IT support provider so that you can rely on them for all your technical needs. And if they are only focused on providing you with contractual services, building a relationship with them might not be possible.
They Do Not Focus Enough On Security
Cybersecurity is paramount if you wish to protect your business data and your workers online. Therefore, it is essential that your IT support provider takes cybersecurity as a serious concern and implements the necessary security measures in their own company.
If they are not doing so, then not only are they breaching your trust, but they are also leaving you vulnerable to cyber threats from outside. Instead of working out the security details with your IT support provider, it would be best to jump ship and head to another company that gives cybersecurity the seriousness required.
Your Business Sector Is Not Their Specialty
There are too many IT support providers who are offering generalized services to businesses right now. Though they might be able to fix some simple computer crashes, they might not be able to provide you with personalized advice on how to improve your technology for your business sector.
It is wonderful when you are a small company, but once you begin to grow big, this can be a significant issue. If this is the situation that you find yourself in right now, it would be wise for you to seek an IT provider that can bring in the value required for your business to grow and expand.
They Refuse To Accept Responsibility
You and your support provider need to work together as a team. It needs to be carefully nurtured by both of you – by taking on the duties and responsibilities of the team. What your IT support provider needs to do in this relationship is assess your risk profile and ensure that all of your systems are working at optimal performance. However, if they fail to accept responsibility or even refuse to blame when things go wrong, it might be time for you to switch companies.
So, is it time for you to change your IT support provider? If it is, don’t worry! You’re making the right decision for yourself and your organization. After all, an incompetent IT support team is only going to reflect in your own business. And why would you want to bring on a bad reputation for yourself through no fault of your own?